FAQS

Orders & Shipping:

Do I need to create an account to order from VFG?

Yes and No. Virgil's Fine Goods allows customers to check out as a "Guest" if  desired. However, for online classes an account is required in order to access class materials. Visit our Class FAQs page for more information.

What is a Pre-Order?

A Pre-Order is when customers order an item in advance, before it is physically available, with the understanding that it will ship sometime after.

Pre-Orders with Virgil's Fine Goods typically run for 1-2 weeks before closing. After the pre-order is officially closed, items ordered will be shipped within 3 weeks. Shipping notifications will be sent once the item(s) have shipped.

When will my order ship?

In-Stock orders are filled and shipped within 3 days.Custom Commissions will be discussed with the client wherein a deadline will be agreed upon by both parties.

Pre-Orders ship when they come available, typically 1-2 weeks after the pre-order period closes. In-stock items bought in addition to pre-orders will ship separately and therefore you will see a higher shipping rate at checkout. Currently we do not have the option to hold the entire order for shipping with the pre-order. We apologize for any inconvenience.

Who do you ship with?

All orders are shipped with USPS Priority or Priority International shipping. We highly encourage this avenue as tracking is included in the price. If you would like to ship with another carrier, please contact us to discuss possibilities. 

Note about UK shipping: We are currently not shipping physical items to the UK due to the new BREXIT-related VAT requirements. We hope these issues will be resolved soon.

Can I ship my order to two different addresses?

Yes! But you will need to make two orders with their corresponding shipping addresses. If you buy items for someone other than yourself, please add a note at checkout with their order including their name and shipping address so I can create a gift receipt and make sure I have everything correct. Customers are responsible for all shipping charges.

For buying a class as a gift, please visit the Class FAQs page.

Returns & Refunds:

Can I cancel my order?

In-Stock or Pre-Order items may be cancelled prior to shipment.  Custom Commissions require a 50% deposit that is non-refundable for customer cancellations.

Can I make a return or exchange?

Virgil's Fine Goods accepts returns or exchanges within a limited time-frame. VFG must be contacted regarding your intent within 5 days of delivery. There is a 10% restocking fee for returns of stock items. Shipping charges for exchanges is the responsibility of the customer.

Returns must be return-shipped within 5 days of initial delivery, based on tracking information sent with your order. Exchanges may be done within 10 days of the delivery except cut yardage items.

Cut yardage items (ribbons, fabric, lace, etc) are not eligible for returns or exchanges. 

I missed the live online class! Do I get a refund?

No. A missed live class does not result in an automatic refund or deduction. For more information regarding online classes, please visit our Class FAQs page.

 

Pattern Use:

Can I use Virgil's Fine Goods patterns to make items for sale?

Virgil's Fine Goods patterns are licensed for personal, non-commercial use. Please contact me if you would like to discuss using our patterns for your business. 

A customer has asked to use a Virgil's Fine Goods pattern for a custom commission. Can I do that?

Yes. VFG allows other sewists to create custom commissions for clients so long as a pattern was purchased by the client. In other words: each customer must have their own copy of the pattern (digital or physical).

 

 

Do you have another question? Fill out our contact form and ask away!